1. Service Description

1.1 What Game Retain Does

Game Retain is a retention monitoring service designed for indie game developers. Our service:

• Connects to your Firebase Analytics projects via secure OAuth integration
• Monitors daily retention metrics (D1, D7, D30) and ARPU trends
• Sends automated alerts when retention drops below configured thresholds
• Provides analytics dashboards and historical data visualization
• Offers email notifications and real-time monitoring capabilities

1.2 Service Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We reserve the right to:

• Perform scheduled maintenance with reasonable notice
• Suspend service for security or technical reasons
• Modify or discontinue features with 30 days' notice
• Update our service to improve functionality and security

2. User Accounts and Registration

2.1 Account Creation

To use Game Retain, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account use
• Be responsible for all activities under your account

2.2 Google OAuth Integration

Our service requires Google OAuth integration to access your Firebase projects. By connecting your Google account, you:

• Grant us read-only access to your Firebase project list
• Allow us to read aggregated analytics data from BigQuery
• Understand that we only access data necessary for retention monitoring
• Can revoke access at any time through your Google account settings

3. Payment Terms and Billing

3.1 Cancellation and Refunds

You may cancel your subscription at any time:

• Cancel through your account settings or by contacting support
• Service continues until the end of your current billing period
• No refunds for partial months or unused service time
• Refunds only provided for technical issues preventing service use

3.2 Price Changes

We may change our pricing with 30 days' notice. Price changes will be communicated via email and in-app notifications.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use Game Retain to:

• Monitor retention metrics for games you own or have permission to analyze
• Set up alerts for legitimate business purposes
• Export data for your own analysis and reporting
• Share aggregated, non-personal data with your team

4.2 Prohibited Uses

5. Data and Privacy

5.1 Data Ownership

You retain ownership of all your game analytics data. We only access and process this data to provide our monitoring services.

5.2 Data Security

We implement industry-standard security measures to protect your data:

• All data transmission is encrypted using HTTPS
• OAuth tokens are encrypted before storage
• Access controls and authentication requirements
• Regular security audits and updates
• No raw, unencrypted data storage

5.3 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

6. Intellectual Property

6.1 Our Rights

Game Retain and all related intellectual property, including software, algorithms, and service design, are owned by us and protected by copyright, trademark, and other laws.

6.2 Your Rights

You retain all rights to your game data and content. We do not claim ownership of your analytics data or game information.

6.3 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our service in accordance with these Terms.

7. Limitation of Liability

7.1 Service Availability

We provide our service "as is" and cannot guarantee:

• Uninterrupted or error-free service
• Complete accuracy of all data or alerts
• Compatibility with all Firebase project configurations
• Immediate resolution of technical issues

7.2 Limitation of Damages

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the service in the 12 months prior to the claim
• Any damages resulting from third-party services or integrations

8. Termination

8.1 Termination by You

You may terminate your account at any time by canceling your subscription and contacting us to delete your account.

8.2 Termination by Us

We may terminate or suspend your account if:

• You violate these Terms of Service
• You fail to pay required fees
• We discontinue the service (with 30 days' notice)
• Required for legal or regulatory compliance

8.3 Effect of Termination

Upon termination:

• Your access to the service will cease immediately
• We will delete your account data within 30 days
• You remain liable for any outstanding payments
• Provisions that should survive termination will remain in effect

9. Governing Law and Disputes

9.1 Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

9.2 Dispute Resolution

Any disputes arising from these Terms or your use of our service will be resolved through binding arbitration, except for claims that may be brought in small claims court.

9.3 Class Action Waiver

You agree that any arbitration or court proceeding will be limited to the dispute between you and us individually.

10. General Provisions

10.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Game Retain.

10.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

10.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

10.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms without restriction.

10.5 Changes to Terms

We may modify these Terms at any time. Material changes will be communicated with 30 days' notice. Your continued use constitutes acceptance of the updated Terms.

11. Contact Information